Privacy policy

1. Overview: This Privacy Policy describes how Triquix ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our store.

2. Information We Collect: When you visit our site or place an order, we collect certain information necessary to process your transaction and provide a seamless shopping experience:

  • Contact Information: Name, email address, phone number, shipping address, and billing address.

  • Order Details: Items purchased, order value, payment status, and order history.

  • Device & Usage Information: IP address, web browser type, time zone, device model, and how you interact with our store pages (collected via cookies and analytics tools).

3. How We Use Your Personal Information: We use your personal data to:

  • Fulfill and deliver your orders, process payments, and issue order updates/tracking links.

  • Provide customer support and address returns, exchanges, or inquiries.

  • Send relevant promotional offers, new product announcements, and brand updates (only if you opt in to our email newsletter).

  • Prevent fraudulent transactions and improve site functionality and security.

4. Sharing Your Information: We do not sell, rent, or trade your personal information. We only share necessary data with trusted third-party service providers who help us operate our business:

  • Shopify: Powers our e-commerce platform and processes order data securely.

  • Logistics & Fulfillment Partners: Receive your shipping name, address, and phone number solely to deliver your orders.

  • Payment Gateways: Handle encrypted transaction processing.

5. Cookies & Tracking Technologies: Our store uses cookies to remember items in your shopping cart, analyze site traffic, and optimize user experience. You can choose to disable or manage cookie preferences through your web browser settings at any time.

6. Data Retention & Your Rights: We retain your order information for our business records unless and until you ask us to delete this information. Depending on your jurisdiction, you have the right to access, update, or request the deletion of the personal data we hold about you.

7. Contact Us. For any questions regarding our privacy practices, or if you would like to exercise your personal data rights, please contact us at info@triquix.com.