Refund policy

14-Day Return Window: We want you to be completely satisfied with your order. We accept return and exchange requests within 14 days from the date your package is delivered.

Eligibility Conditions: To be eligible for a return or exchange, your item must meet the following criteria:

  • Unworn, unwashed, and unused.

  • In its original condition with all tags and original packaging intact.

  • Free from odor, stains, pet hair, or signs of wear.

Note: Final sale items, promotional free gifts, or items marked non-returnable are not eligible for return or exchange.

Exchanges: Need a different size or color? The fastest way to get what you want is to initiate a return for your current item and place a new order for the replacement once your return is approved.

Return Shipping Fees

  • Customer Responsibility: Customers are responsible for paying local return shipping fees back to our fulfillment center, except in cases where the item received was incorrect, defective, or damaged upon delivery.

  • We recommend using a trackable shipping service, as we cannot be held responsible for return items lost in transit.

How to Initiate a Return

  1. Send an email to info@triquix.com with your Order Number and the reason for your return or exchange.

  2. If applicable (e.g., damaged or incorrect item), please attach clear photos of the issue.

  3. Our team will review your request and send you detailed instructions along with the designated return shipping address.

  4. Do not send items back without contacting us first, as unauthorized returns cannot be processed.

Inspection & Refund Processing: Once your return is received and inspected at our warehouse, we will notify you via email regarding the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed back to your original payment method. Please allow 5 to 10 business days for the credit to appear on your bank statement, depending on your card issuer.

  • Processing Delays: If you haven’t received a refund yet after 10 business days, first check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted.

Damaged, Defective, or Incorrect Items: Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at info@triquix.com so we can evaluate the issue and make it right immediately.