Shipping policy
Processing & Handling: All orders are processed and dispatched within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification with tracking details once your order has shipped.
Delivery Estimates & Local Shipping: We offer standard local doorstep delivery across Singapore:
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Standard Delivery: 2 to 4 business days
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Shipping Fee: Calculated at checkout (Free shipping available on qualifying orders)
Note: Delivery timelines are estimates provided by our fulfillment partners and may vary slightly during peak sales periods or public holidays.
Order Tracking: Once your order has shipped, you will receive an email containing a tracking number and link. Please allow up to 24 hours for tracking updates to register in the system.
If you have not received your tracking link within 3 business days of placing your order, please contact us at info@triquix.com with your order number.
Delivery Address: Please ensure your shipping address, postal code, and contact number are entered correctly at checkout. We are not responsible for delays or non-deliveries caused by incorrect address details.
If you notice an error in your shipping address immediately after placing an order, please email us at info@triquix.com right away so we can update it prior to dispatch.
Damaged, Missing, or Incorrect Items: Please inspect your package upon arrival. If your order arrives damaged or you receive the wrong item, contact us at info@triquix.com within 48 hours of delivery with your order number and clear photos of the package and item.
Questions? For any further inquiries regarding shipping and order updates, reach out to us directly at info@triquix.com.